Our mission is very simple. We want to help You care for Yourself better, and help You access tools that can help build healthier behaviour, both physically and mentally.
2 . Definitions
Personal Information or personal data or personal identifiable information (PII) means information relating to an identified or identifiable natural person who can be directly or indirectly identified by reference to an identifier such as full name, identification numbers, location address, online identifier and other identifiers within the definitions of The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 and General Data Protection Regulation (GDPR) (EU) 2016/679 regulation.
Encryption is the process of transforming information into unreadable text so that it is only legible to those possessing an encryption key. The process of making encrypted information readable again is referred to as decryption.
Web Browser is a software program that allows user to access, retrieve and view information on the World Wide Web. Examples of browsers include Internet Explorer, Firefox, Google Chrome and Safari.
3. What is Bouncbk App?
The Bouncbk App is a virtual AI chatbot (“Bot” or “Bouncbk bot”) that You can chat with, including upon Your choice, the ability to subscribe and to message with a highly trained and qualified mental health and well-being professional (“Bouncbk Coach/Therapist” or “Coach/Therapist”), or for Institution Users, to be able to use an institutional support mechanism integrated within the Bouncbk App, and through a conversational interface get access to tools and techniques to manage Your emotional wellness and to encourage You in building resilience. The Bouncbk App is primarily available for both iOS and Android mobile systems. Your Interaction with the Bot is with an AI chatbot and not a human. The Bot is restricted in the means of response and the intended usage of Bouncbk App is providing evidence-based tools and techniques to manage emotions and encourage mental wellbeing as an early intervention tool in a self-help context. The Bot cannot and will not offer advice on issues it does not recognize. Using the Bouncbk App and Service is not intended for use in crisis such as abuse or complex or severe mental health conditions that causes for example; ideation of suicide, harm to self and others, or for any medical emergencies. Bouncbk App and Service cannot and will not offer medical or clinical advice. It can only suggest that the user seeks advanced (medical) help.
4. Who can Use the Service?
If Your Institution specifies a different age restriction as a condition of using this Service, that restriction shall apply rather than the one above.
Institution or other Consumer users
The Institution Version and its services can only be accessed by authorized Institution User(s) after following installation and access instructions as shared by the Institution or their service provider
.Note: The Bouncbk Coach/Therapist Service (sections 5.II.e and 5.IV.e) and Payment (section 5.IV.k) of the Agreement may not be applicable to Institution Users. Institution Users are requested to contact their Institution(s) to check applicability.
5. What information do we collect and how do we use it?
To provide You Our Service, Bouncbk will collect, store and use the following Information provided by You. The lawful basis for processing all Your Information is for the performance of this Contractual Agreement and as agreed by You:
1 . USER PROVIDED PERSONAL INFORMATION
2 . SET PIN FOR YOUR Bouncbk APP
For Your privacy and security, You are advised to set your own Bouncbk App PIN to protect unauthorized access of Your conversation messages. You can extend Your mobile device screen password to include Bouncbk App. To do so use “Set Lock” feature under more > settings in the Bouncbk App. You can also remove Your PIN using the ‘Remove Lock’ option under settings. The PIN that You use is personal to You, and You are responsible for maintaining the confidentiality and security of Your PIN. You are further responsible for restricting access to Your mobile device to prevent unauthorized access to the Bouncbk App. You agree to accept responsibility for all activities that occur under Your PIN. You should take all necessary steps to ensure that the PIN is kept confidential and secure and should inform Us immediately if You have any reason to believe that Your PIN has become known to anyone else, or if the PIN is being, or is likely to be, used in an unauthorized manner.
3 . USER PROVIDED NON-PERSONAL INFORMATION
To provide You Our Service, Bouncbk will collect, store and use the following non-personal Information provided by You:
When You use the Service, all the conversation messages You have with the Bouncbk App are private. You provide Your messages by way of choosing pre-formatted responses or by way of free-text. Each submitted message gets processed in real-time by the Bouncbk App’s proprietary algorithms, and directed appropriately to subsequent context-based conversation based on a proprietary rule-based content management process. At no point during Your conversation with the Bouncbk App does another natural person have access to, or gets to monitor or respond to Your messages except at the time of using the Bouncbk Coach/Therapist Service. The Bouncbk App’s proprietary algorithms also process all Your messages for positive and negative sentiments and for any self-harm or suicidal tendencies. This is done to enable the Bouncbk App to empathetically converse with You, and personalize Your conversation. There is no solely automated processing done by the Bouncbk App to determine what You should do – You are always asked to verify whether the Bouncbk App has understood Your conversation or sentiment or emotions or feelings correctly, before proceeding down a conversational path.
You can also, at any point of time, clear all Your past conversations from Your mobile device by using the “reset my data” feature available in the Bouncbk App. Refer to “Reset my data” in the other optional information of this Policy for more details. DO NOTE THAT RESET MY DATA RESETS YOUR APP-BASED PROFILE BY REMOVING ASSOCIATION WITH ALL YOUR SUBMITTED INFORMATION INCLUDING PAST CONVERSATIONS, REMINDERS, ASSESSMENT RESPONSES AND ENABLED SETTINGS. POST RESET, YOU WILL NOT BE ABLE TO ACCESS YOUR PAST INFORMATION AND YOU WILL BE CONSIDERED AS A NEW USER. HENCE, THIS FEATURE IS TO BE USED BY YOU AT YOUR OWN DISCRETION.
A limited set of Your conversation messages gets anonymized before being processed for internal operations and for research and statistical analysis purposes. This is done only to improve Your future experience when using Our Service.
From time to time a new version of the Bouncbk App is published in the Play Store or App Store. ALWAYS EXIT THE Bouncbk APP VERSION IN YOUR MOBILE DEVICE BY USING THE BACK BUTTON BEFORE UPGRADING TO A NEWER VERSION TO PREVENT LOSS OF ONGOING OR PREVIOUS CONVERSATIONS.
When You use the Service, We will not ask for and will not require Your full name at any point of time during the conversation. After sign up, We take You through a one time on-boarding process. Here We ask for only Your nickname to help personalize Our conversation with You. PLEASE DO NOT SHARE YOUR FULL NAME TO MAINTAIN COMPLETE ANONYMITY. You can change the nickname once provided to the Bouncbk App by typing #help and choosing “Change Name” from the slider displayed.
When You use the Service, We may periodically ask You about Your thoughts, feelings or emotions, mood, major event / changes in life, Your resilience goals and Your energy levels. Your response is processed by Bouncbk solely to provide You access to tools and techniques to manage Your emotional wellness and to encourage You in building resilience.Your Information is encrypted during transmission and is securely stored.
YOUR INFORMATION IS NEVER SHARED WITH A THIRD PARTY WITHOUT YOUR EXPLICIT CONSENT.
When You use the Service, You will be asked to respond to health related questions. Response is voluntary and You can opt to not report to any of these questions. Bouncbk App currently uses three validated assessement scales for understanding Your emotional well-being, namely the Patient Health Questionnaire (PHQ9)- to self-report any depression symptoms, the Generalized Anxiety Disorder Assessment (GAD7) – to self-report any anxiety symptoms and the Subjective Units of Distress Scale (SUDS)- to self-report the intensity of disturbance or distress currently experienced. Other assessment scales may be introduced in the future.
You will also be asked to share how You cope with day to day activities as part of the health questions. Health related questions are a proven way to baseline and track progress of Your symptoms. Your response is used solely for the purpose of providing You with feedback on Your well-being and to provide You access to validated and curated tools and techniques to manage Your emotional wellness and to encourage You in building resilience.
YOUR RESPONSES TO THESE ASSESSMENT QUESTIONS ARE NOT PROCESSED TO FORM A DIAGNOSTIC OPINION NOR PROCESSED FOR ANY MEDICAL PURPOSES. We DO NOT ask for nor process Your medical information or Protected Health Information (PHI), defined under the US law that can be linked to You or Identify You. We use Your anonymized assessment scores for population-level research and statistical purposes as per Our legitimate interest (Section 6.a of this Policy).Your response is encrypted during transmission and is securely stored. YOUR INFORMATION IS NEVER SHARED WITH A THIRD PARTY WITHOUT YOUR EXPLICIT CONSENT.
When You use the Bouncbk Coach/Therapist Service, You can schedule or reschedule a real-time messaging session with Your Bouncbk Coach/Therapist. We collect Your chosen session dates and time to book sessions with Your Bouncbk Coach/Therapist. At times, Bouncbk App may get your local time wrong which could affect the session scheduling. PLEASE ALWAYS VERIFY YOUR LOCAL TIME DISPLAYED BY Bouncbk APP IN THE SESSION SCHEDULING SCREEN BEFORE PROCEEDING WITH BOOKING OF A SESSION. If you face any challenge changing Your local time or booking a session with Your Bouncbk Coach/Therapist, kindly write to us at the contact provided in section 7.b.
4 . AUTOMATICALLY COLLECTED NON-PERSONAL INFORMATION
To provide You Our Service, Bouncbk App will automatically collect, store and use the following Non-Personal Information:
When You use the Service, We may also collect Non-Personal Information through the use of commonly-used information-gathering tools such as cookies, log files and web beacons. Such information may include standard information collected from Your mobile device (such as mobile application identifier, operating system, OS version, time zone, manufacturer, model and brand name) or from Our Website (such as browser type, browser language, Operating System, browser information including type and language settings) along with the actions You take on Our Website (such as the web pages viewed and the links clicked).
We use this information to detect and deter unauthorized or fraudulent use of or abuse of the Service, and to optimize Your experience for e.g. to make sure the Bouncbk App is displayed correctly on Your phone, or Your usage settings are applied.
When You use the Service, the Bouncbk App does not passively collect nor process any information from Your mobile device sensors, such as accelerometer, ambient light readings and screen on/off readings, including location (GPS) and call logs.
When You use the Service, Bouncbk App usage and system generated event Information gets sent to third-party analytics software such as Firebase and Facebook Analytics via their secure API integrated within the Bouncbk App. These events do not contain any Information provided by You during Your use of the Service such as Your nickname, Your conversations, Your assessment responses or any sensitive Information voluntarily provided by You. These events are analysed only to help monitor and improve Our Apps performance and Service.Apart from the App-pushed events, the third party software APIs also may automatically collect some non-personal events. Firebase automatically collected events can be found here. Facebook Analytics automatically collected events can be found here. The use of Firebase is governed by Firebase Terms of Service, Use Policy and Crashlytics Terms of Service. The use of Facebook Analytics is governed by Facebook Data Policy and Terms of Service.
If You have successfully registered to Your Institution Version of Bouncbk App, Bouncbk and Your Institution will have access to the date You registered and the date on which You last used the Institution Version. Your Institution will also have access to general usage information on an anonymized and aggregated basis at the Institution population level.
5 . OTHER OPTIONAL INFORMATION
To improve Your experience, We provide optional features in the Bouncbk App. If You choose to use such features, We may ask You for additional Information:
When You use the Service, We ask You for Your feedback and Your rating of Bouncbk App. You can also provide feedback using the Feedback feature provided in the Bouncbk App “more” section. You can use this feature to email Us Your feedback. Your anonymous feedback and rating is used by Us to improve the product and Your product experience, research and other purposes. Identifiable information, if any provided in Your feedback, will be anonymized before any processing. If You have subscribed to the Coach/Therapist Service, We will seek Your consent before sharing or processing any of Your feedback, after anonymisation, for research and other purposes.AS A BEST PRACTICE, IT IS ADVISED THAT YOU TAKE ADEQUATE PRECAUTIONS TO NOT SHARE YOUR HEALTH OR PERSONAL INFORMATION WHILE GIVING FEEDBACK OVER EMAIL NETWORKS.
When You use the Service, You have the option to view Your conversation sessions in the Bouncbk App. You also have the ability to delete your saved sessions from the Bouncbk App anytime You choose. This feature is solely for Your convenience and to help You play back Your earlier conversations with the Bot. If You reset Your data, You will not be able to access Your earlier conversation sessions.
When You use the Service, You have the option to manage app-based notifications or reminders.
When You use the Bouncbk Coach/Therapist Service, You have the option to either share or stop sharing access to Your provided information including sleep, activity, mood, health related responses, alerts and tool usage with the Bouncbk Coach/Therapist. This feature can be activated or deactivated at any time during Your conversation by using the “Authorize/Unauthorize Coach/Therapist” feature in the Bouncbk App more > settings.
When You use the Service, You have the option to provide Your age information in the form of an age range (Under 20, 20-30, 30-45, Above 45). This information is processed by the Bouncbk App to understand the age profile of Our users and to help provide them access to tools and techniques or provide other operational information relevant to their age range.WE DO NOT ASK, COLLECT OR PROCESS YOUR SPECIFIC AGE OR DATE OF BIRTH AT ANY TIME DURING YOUR USE OF THE SERVICE.
When You use the Service, You have the option to reset all the Information in the Bouncbk App by using the “Reset my data” feature in the Bouncbk App more > settings. Reset my data resets the entire App, clears all Your conversation messages, clears Your saved sessions, clears Your completed tools, clears reminders or any enabled settings or activities and health-related responses. YOU CANNOT REVERSE OR RECOVER YOUR PAST INFORMATION AFTER A RESET. Please note that reset my data will remove all Your Information from visibility on Bouncbk App but may still remain on our servers but completely de-identified. This means that We will never be able to trace the Information back to You. To request complete removal of Information, kindly write to Us at the contact provided in section 7.b. When You write to Us, provide Us with a description of the nickname used, last use of the Service, and any other information we may require in order to identify and consider Your request. Please note that removal of Information does not ensure complete or comprehensive removal of the Information posted on the Online Services by You.If You no longer wish to use the Service or if You no longer wish for the Bouncbk App to use or collect Your Information, You may choose to delete Your entire account directly by uninstalling the Bouncbk App. We will take reasonable measures to delete your Information collected.
To use the apps, You are not required to provide Your location information (“geolocation”). Bouncbk App does not collect Your Geolocation information. We do however check Your device clock and collect Your date-time settings to help us offer a safe and improved experience.
If We collect or use Your geolocation data as an additional separate service, We will make sure that We provide notice and/or obtain Your consent. You can always turn off location sharing at any time using Your phone settings.
There may be occasions where You wish to contact Us to seek support or to complain about any of Our Services. If You contact Us via Our website or by other means, We may need some Information from You, which You may choose to provide. This includes Your name, contact info such as your email address, phone number, subscription receipts, as well as information about Your mobile device or personal computer such as device type, and OS type. We will use this Information to address and investigate the issues You have forwarded to Us, to provide You support and to improve Our customer support service. We process this Information for our legitimate interests.Your issues or complaints about Bouncbk App and Services are taken very seriously. You can mail them to firstname.lastname@example.org . We will respond to Your complaints within 3 business days. Some of Your complaints may take longer to resolve. We will continuously provide You with an update until Your complaints are satisfactorily resolved.
If You choose to participate in promotional events or surveys that Bouncbk may offer from time to time, We may ask your contact details (e.g., name, location, phone number, email address, gender and date of birth) to administer the event, such as to confirm participation eligibility for the event, to enable You to fill out a questionnaire, to conduct to deliver the prizes to You. If You choose to participate in the “Join the Bouncbk tribe!” programme or in any other programmes or promotional events, You would be asked to opt-in to complete a survey questionnaire. Your voluntary submissions including Your personal Information such as email address will be processed only for the following purposes – to send You additional Information about the programme, to enroll or on-board You to the programme and to correspond with You on programme related matters. Your survey submission will never be linked to Your Bouncbk app account and hence Your Bouncbk App conversations and activities will never identify You. Your submissions will reside in a secure and private storage area operated within the Bouncbk G-suite account and managed by Google Forms (G-Suite security can be read here. The Bouncbk G-Suite account is also protected by a two-factor secure authentication system. You can opt out at anytime by sending a request to email@example.com to delete Your personal Information or to discontinue receiving any further communication on this matter. On receipt of Your email, We will verify and remove only the specific identifiable Information as requested by You, within 72 hours of receiving the request. YOUR SUBMISSIONS WILL NEVER BE SHARED WITH A THIRD PARTY WITHOUT YOUR EXPLICIT CONSENT.
If You choose to purchase or use a fee-based service and pay for such service by means of in-app purchases via iTunes or Google Play, we will not collect, retain and store Your personal, financial and credit/debit card information. This is because Your card settlements including card and personal details will be handled by appropriate third-party payment agencies.
6 . Other Important Information for You
To provide the Service, We may use Your Information based on Our legitimate interests for the following purposes. We Use legitimate interest basis to process Your Information in a way which might reasonably be expected as part of running Our business and which does not materially impact Your rights, freedom or interest.
By using the Service, You hereby agree to the use of Your Information for the above mentioned purposes.
To fulfil Our commitment to respecting and protecting Your privacy and the confidentiality of Your Personal Information, Bouncbk has implemented industry-standard safeguards to prevent unauthorized access or disclosure, misuse, alteration or destruction of Your information. More specifically, We will comply with all applicable data protection and security laws in order to assure security, availability, processing integrity, confidentiality and privacy of data. All Information between the Bouncbk App and server is encrypted and transmitted via Secure Socket Layer (SSL). Information You provide to Us is stored on secure servers, which are owned and operated by Amazon Web Services (AWS). AWS are industry leaders in the provision of hosting Services. You can find out more about AWS security policies here. We operate Our databases on Mongodb Atlas to provide secure storage with end-to-end ecryption. You can find out more about Mongodb Altas security guidelines here. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords.Because no method of electronic transmission or method of data storage is perfect or impenetrable, We cannot guarantee that Your Information will be absolutely safe from intrusion during transmission or while stored in Our systems.To help protect Your privacy and confidentiality of Your Information, We also need to ask for Your cooperation regarding the following: Please do not copy and transmit Your chat conversations, health data and/or Personal Information with other people. Also, please notify at the contact information provided in Section 7.b, in the event You suspect any unauthorized use of Your account or any other breach of security via Our contact information.
To provide the Service in a reliable and responsible manner, Bouncbk stores all your data on secure Virtual Private Cloud servers physically located in the USA. All communication between the processing and storage Virtual Private Cloud are established over secure Virtual Private Cloud peering networks.By continuing to use the Service, You agree that your Information may be internationally transferred and that Bouncbk can process and store Your Information in a country other than where You submitted it.
To facilitate and provide You with the Service, it sometimes is necessary for Bouncbk to request third party partner service providers or agents to help Us process and/or store your Information. We strictly evaluate the partner service providers and agents, and We make every effort to ensure that they have established appropriate and secure information administration and organizational control systems, and We strictly require that they comply with confidentiality obligations and applicable laws and regulations including Data Protection Law as relevant. We also require that they access Your Information only to the extent necessary to perform tasks on Our behalf.
Bouncbk uses third party advertising agencies to place advertisements on the internet or in other media. To measure the effectiveness of the advertisements to determine how much to pay to the advertising agencies, We may install third-party modules within the Bouncbk app. We may also install other third-party modules within the Bouncbk App in order to deliver the Service and help Us understand how the Service is used.
You have certain rights under the Data Protection Law in relation to the Personal Information that You share with Us. We have tried to make it as easy as possible for You to have control over Your Personal Information. To exercise any of Your rights, please email a request at the contact Information provided in section 7.b. Please note that We will require You to verify Your identity before responding to any requests to exercise Your rights. We may also limit Your individual rights requests (a) where denial of access is required or authorized by law; (b) when granting access would have a negative impact on other’s privacy; (c) to protect our rights and properties; or (d) where the request is unjustified or excessive.If You have provided and We process Your Personal Information based on this contract, You can always send Us a written email request at the contact Information provided in section 7.b at any time to check, rectify, erase, or restrict processing of Your Personal Information. Upon verification of Your identity, We will respond to Your request within one month and in accordance with relevant Data Protection Law. Bouncbk will provide You with a request form that You will need to fill and submit back to Us via email. We will verify and erase only the specific identifiable Information as requested by You, within 72 hours of receiving the filled request form.You have the right to object to the processing of Your Personal Information that is based on legitimate interests for the purposes explicitly mentioned in section 6.a by sending Us a written email request at the contact Information provided in section 7.b.You can always save Your sessions or check Journey to view Your old conversations within the Bouncbk App. You have the right of data portability to receive digital copy of Your Information in a machine readable format. You can send Us a written email request at the contact Information provided in section 7.b. Upon verification of Your identity, We will respond to Your request within one month and in accordance with relevant Data Protection Law. We may charge You a small fee for this service. We do not ask any Personal Information during Your use of Service. We may at times be unable to address Your request, if We are unable to correctly identify You.
1 . IF YOU HAD “RESET YOUR DATA”, ONLY THE CONVERSATION MESSAGES POST THE LAST RESET WILL BE AVAILABLE FOR ACCESS.
2 . IF YOU HAVE CANCELLED OR UNSUBSCRIBED FROM THE SERVICE OR HAVE UNINSTALLED THE Bouncbk APP PRIOR TO MAKING A REQUEST FOR ACCESS, THEN WE WILL BE UNABLE TO PROVIDE YOU ACCESS TO YOUR CONVERSATION MESSAGES.
If You are not happy about any aspect of the way We collect, share or Use Your Personal Information, please let Us know at the contact Information provided in section 7.b. You have the right to complain to a Data Protection supervisory authority in Your state of residence. Contact details for Data Protection Authorities in the EU are available at ec.europa.eu.
California law permits Users who are California residents to request and obtain from Us once a year, free of charge, a list of the third parties to whom We have disclosed their Personal Information (if any) for direct marketing purposes in the prior calendar year, as well as the type of Personal Information disclosed to those parties. Please note that Bouncbk does not share Personal Information with third parties for Their own marketing purposes.
7. Additional information for You
The Bouncbk App is intended for a general audience and is not directed to or intended to be used by children under the age of thirteen (13) years.We understand the special necessity to protect children’s privacy on Bouncbk App, and We do not knowingly collect any Personal Information from children.If, however, You believe We have collected any Personal Information from children, then please send Us a written request. Refer to Section 7.b for Our contact details.If We learn that We have inadvertently collected Personal Information from children, We will deactivate the relevant account(s) upon identification and will take reasonable measures to promptly delete such Personal Information from Our records.You are responsible for any use of Your credit/debit card or other payment instrument used by minors to make an in-app purchase.
Violet Infosystems Pvt. Ltd.
1106, Quantum Tower, Dal Mill Compound, Nr. HP Petrol Pump, S.V. Road, Chincholi Phatak,
Malad (west), Mumbai – 400064. India
For any technical issues, please contact us at firstname.lastname@example.org with Your questions
The Bouncbk App has been built and is currently provided only for English language users.To ensure wider reach, Bouncbk will, in the near future, launch Bouncbk in other international languages. We will keep You updated of this development.
You are also responsible for helping to protect the security of your Personal Information. You are responsible for maintaining the security of any personal computing device on which You utilize the Services. Never leave Your device unattended.US Federal Trade Commission (FTC) publishes information for users on how to secure your personal information and devices. These can be found at the following public link.FTC – How to Keep Your Personal Information SecureBouncbk strongly believes in security and safety of Information in Your mobile device. As a responsible service provider, We therefore like to share important device based security information for Your attention. These have been sourced from US FTC best practices and guidelines. Always refer back to the US FTC link provided above for more details and future security updates.
1 . Always lock Your mobile screen by setting a password. Use strong passwords and keep passwords private.
2 . Always set a Bouncbk App PIN to keep your conversations with Bouncbk App or Coach/Therapist private.
3 . Always keep Your mobile operating system up-to-date.Enable remote access of Your devices to enable You to locate and control Your devices remotely in the event Your device gets stolen.
4 . Install anti-virus software to protect against virus attacks and infections
5 . Avoid phishing emails. Do not open files, click on links or download programs sent by strangers
6 . Be wise about using Wi-Fi. Before You send Personal Information over Your laptop or smartphone on a public wireless network in a coffee shop, library, airport, hotel, or other public place, see if Your Information will be protected.
9 . Severability and Exclusion
10. Governing Law and Dispute Resolution